Delivery & Returns

Please note, no deliveries take place on Friday. You will have the opportunity to add comments on specific delivery instructions in the notes section as you proceed through checkout.
REGION

CAIRO & GIZA

Delivery Fee

30EGP
Free for orders over 350EGP

Delivery Times

Usually 3 – 4 working days.
(excludes Friday, Saturday and public holidays)

ALEXANDRIA

50EGP
Free for orders over 350EGP

Usually 5 – 6 working days.
(excludes Friday, Saturday and public holidays)

EVERYWHERE ELSE IN EGYPT

70EGP

Usually 5 – 7 working days.
(excludes Friday, Saturday and public holidays)

* Working and delivery days exclude Friday and public holidays.
* For delivery terms and conditions click here

Returns Policy

If for any reason, you are not entirely happy with your purchase, we will gladly offer an exchange on all products returned to us within 7 working days of your receipt. Unopened, with all original product packaging and hygiene seals untouched.  

We are unable to offer a refund, replacement, or exchange on items on personal care products such as Brushes (i.e. hair and body), Loofahs, Hair Towels, Satin items ( i.e hair scrunchies, sleeping masks, pillow-cases, and hair bonnets), Nail Polish and Makeup due to hygiene reasons.

Delivery

Please note, no deliveries take place on Friday. You will have the opportunity to add comments on specific delivery instructions in the notes section as you proceed through checkout.

CAIRO & GIZA

EGP30
Free delivery for orders over EGP350
Usually 3 – 4 working days.
(excludes Friday, Saturday and public holidays)

ALEXANDRIA

EGP50
Usually 5 – 6 working days.
(excludes Friday, Saturday and public holidays)

EVERYWHERE ELSE IN EGYPT

EGP70
Usually 5 – 6 working days.
(excludes Friday, Saturday and public holidays)

* Working and delivery days exclude Friday and public holidays.
* For delivery terms and conditions click here

Returns Policy

If for any reason, you are not entirely happy with your purchase, we will gladly offer an exchange on all products returned to us within 7 working days of your receipt. Unopened, with all original product packaging and hygiene seals untouched.  

We are unable to offer a refund, replacement, or exchange on items on personal care products such as Brushes (i.e. hair and body), Loofahs, Hair Towels, Satin items ( i.e hair scrunchies, sleeping masks, pillow-cases, and hair bonnets), Nail Polish and Makeup due to hygiene reasons.