Delivery & Returns

DELIVERY

At the moment we only deliver within Egypt. We’re working on expanding that, but it’s complicated. If you live somewhere else, outside of Egypt, we, unfortunately, do not deliver and we do not work with a parcel forwarding company ( i.e. Aramex). If you have placed an order, you will be refunded, within 7 to 14 days.

REGION
DELIVERY FEE
DELIVERY TIMES
CAIRO & GIZA 60EGP Same-Day Delivery: Orders, placed before 10:00 AM, are delivered between 4 pm to 11 pm on the same day.

Orders, placed after 10:00 AM, will be delivered the following day.
CAIRO & GIZA 33EGP
(Free delivery for orders over 350EGP)		 Orders, placed before 2 pm from Sunday through to Thursday, are delivered within 2 to 4 working days.
ALEXANDRIA 39EGP
(Free delivery for orders over 350EGP)		 Orders, placed before 2 pm from Sunday through to Thursday, are delivered within 3 to 5 working days.
EVERYWHERE ELSE IN EGYPT 75EGP Orders, placed before 2 pm from Sunday through to Thursday, are delivered within 5 to 7 working days.
* Working and delivery days exclude Friday and public holidays.
* You will have the opportunity to add comments on specific delivery instructions in the notes section as you proceed through checkout.
* Same-day delivery is ONLY available from Sunday 12:00 AM to Thursday 10:00 AM.
* Click here for delivery terms and conditions.

RETURNS

Returns Policy

If for any reason, you are not entirely happy with your purchase, we will gladly offer an exchange on all products returned to us within 7 working days of your receipt. Unopened, with all original product packaging and hygiene seals untouched.  

We are unable to offer a refund, replacement, or exchange on items on personal care products such as Brushes (i.e. hair and body), Face tools ( Guashas/Ice Globes/Crystal Rollers), Loofahs, Hair Towels, Satin items ( i.e hair scrunchies, sleeping masks, pillow-cases, and hair bonnets), Nail Polish, body/room mists, perfumes and Makeup due to hygiene reasons.

Delivery

At the moment we only deliver within Egypt. We’re working on expanding that, but it’s complicated. If you live somewhere else, outside of Egypt, we, unfortunately, do not deliver and we do not work with a parcel forwarding company ( i.e. Aramex). If you have placed an order, you will be refunded, within 7 to 14 days.

CAIRO & GIZA
60EGP
Same-Day Delivery: Orders, placed before 10:00 AM, are delivered between 4 pm to 11 pm on the same day.Orders, placed after 10:00 AM, will be delivered the following day.
CAIRO & GIZA
33EGP
(Free delivery for orders over 350EGP)
Orders, placed before 2 pm from Sunday through to Thursday, are delivered within 2 to 4 working days.
ALEXANDRIA
39EGP
(Free delivery for orders over 350EGP)
Orders, placed before 2 pm from Sunday through to Thursday, are delivered within 3 to 5 working days.
EVERYWHERE ELSE IN EGYPT
75EGP
Orders, placed before 2 pm from Sunday through to Thursday, are delivered within 5 to 7 working days.
* Working and delivery days exclude Friday and public holidays.
* You will have the opportunity to add comments on specific delivery instructions in the notes section as you proceed through checkout.
* Same-day delivery is ONLY available from Sunday 12:00 AM to Thursday 10:00 AM.
* Click here for delivery terms and conditions.

Returns Policy

If for any reason, you are not entirely happy with your purchase, we will gladly offer an exchange on all products returned to us within 7 working days of your receipt. Unopened, with all original product packaging and hygiene seals untouched.  

We are unable to offer a refund, replacement, or exchange on items on personal care products such as Brushes (i.e. hair and body), Face tools ( Guashas/Ice Globes/Crystal Rollers),  Loofahs, Hair Towels, Satin items ( i.e hair scrunchies, sleeping masks, pillow-cases, and hair bonnets), Nail Polish, body/room mists, perfumes and Makeup due to hygiene reasons.