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If, for any reason, you are not entirely happy with your purchase, we will gladly offer an exchange on all products returned to us within 7 working days of your receipt. Unopened, with all original product packaging and hygiene seals untouched.

We are unable to offer a refund, replacement, or exchange on the items listed below due to hygiene purposes:

  • Hair and or body brushes 
  • Face tools (i.e. guashas/ice globes/crystal Rollers)
  • Loofahs
  • Hair towels
  • Satin products (i.e. scrunchies, sleeping masks, pillowcases, and bonnets)
  • Nail polishes
  • Body and room mists
  • Perfumes
  • Makeup 

Returns must be sent back in their original packaging, unopened and unused. Unfortunately, we will not refund delivery costs for any returned item. 

If you have any queries regarding returning your order, don’t hesitate to contact our customer service team at for further assistance.